How “Full of It” Are You?

Think you can talk the talk without having to walk the walk? Test your HVAC knowledge with this quiz to see how well you understand the industry.

The HVAC Quiz

1. What is the most commonly asked HVAC question?
   1. How do I get my air conditioning to turn off?
   2. How much does it cost to insulate my house?
   3. How can I save electricity?
   4. What time of year is best to turn my air conditioning off?
2. True or False? HVAC Technicians need to be NATE certified.
3. Which of these techniques are NOT effective in turning one-time customers into regulars?
   1. Establishing a social media presence
   2. Calling their house everyday to ask them if they need any more help
   3. Sending snail mail
   4. Create a customer loyalty program
4. Besides your necessary work equipment, which other tools are also essential to keep in your truck?
   1. Cell phone charger
   2. Books to read in traffic
   3. Blankets to take naps in between jobs
   4. GPS Navigation to get from job to job
5. True or False? Hiring managers will investigate a candidate’s social media presence before being offered a job.

Answers

1. The correct answer is C. The most commonly asked HVAC question is in regards to electricity, which is indirectly related to the HVAC industry. 2. The correct answer is False. There are no standards a technician needs for his or her job, but consumers demand that their HVAC technician be NATE certified. 3. The correct answer is B. Calling your customers begging for service requests will not work in your favor. Instead, follow these tips for building your clientele. 4. The correct answer is D. Although a charger, books, and a blanket might be considered convenience items, having a GPS will make your days easier and much more efficient. 5. The correct answer is True. Employees are an extension of the brand they work for, so hiring managers look to see who they are extending offers to. Be sure to keep a good eye on your Google search, Facebook, Twitter and LinkedIn accounts. Did you like this week’s quiz? Let me know how well you did at @HVACLearning.